That came with your order. These will be used to verify claims if there is any problem with you. All replaced parts would be sent out by UPS Ground.Our warehouse needs time to prepare your order. It is very important please call our warehouse 24 hours in advance to make sure your order is ready. Please use proper packing to avoid any damage. Our customer service will try best to help solve the problem. Please check your spam folder if no response from us. The item "MAXTRA Folding Kids Kick Scooter Electric Scooter Safe Motorized Bike Commuter" is in sale since Tuesday, November 17, 2020. This item is in the category "Sporting Goods\Outdoor Sports\Scooters\Electric Scooters". The seller is "outdoor_edge" and is located in Dallas. This item can be shipped to United States.